About Us

Karen Easterbrook

Since 2003 Natural Concepts of Kelowna BC, has been developing an  exquisite and extensive professional skin care line that supports and enhances the skin's natural functions and renewal processes.

No Parabens, No Petroleum, No Animal testing

The development of our products is been based on sound scientific principles and the physiology of the skin.

We believe very strongly that the purchasing power of your money should be directed towards a high quality product that is made with care, honesty and integrity. Our products are made by hand in small batches. Our packaging is simple yet elegant. We are sensitive to waste and cost, and strive to minimize both as best we can. 

Animal Testing?
No, we do no animal testing - we only test on family and friends!

We invite you to give our products a try. We do not make any unrealistic or unscientific claims, we just give you the whole truth as we know it.

We are confident our products will convince you on their own merit. They are an excellent alternative to conventional cosmetics and make-up.

 

 

 

 

 

 

MINIMUM QUANTITY ORDERS:

We do not set minimum requirements for purchases. We want you to be able to order what you need, not what we say you have to purchase. All our customers are highly valued, whether you purchase one or two items or larger stock quantities for resale. 

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RETURNS/EXCHANGES/DAMAGED PRODUCTS:

Natural Concepts Ltd. is dedicated to our customer's full satisfaction. If for any reason, you are dissatisfied with your purchase, other that a custom order request, you can return it within 30 days  for a full refund or exchange. 

You may return any Natural Concepts Ltd.. product at any time up until the 30th day after receipt of the said product on the strict condition that the product has not been removed from its original packaging and that the packaging has not been damaged (unless the product is defective).

Returned products must be accompanied by the invoice. Subject to the above, you need not provide any justification to Natural Concepts nor pay any penalty.

You must assume the cost and risks of product returns, unless Natural Concepts Ltd. failed to deliver the product ordered or if the product delivered is defective. In such a case, Natural Concepts Ltd. will assume the costs and risks related to transportation, provided that you use a transportation company that guarantees against losses and damages.

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CUSTOM REQUESTS:

Custom orders are not eligible for returns. When a customer makes a special request for particular scents and/or ingredients to be added to their product when it would not normally be included, that product(s) is Non-Returnable and Non-Refundable.

Our goal is for you to be 100% delighted with your order. Because skin care and scent choices are incredibly individual and personal, if you are unsure about your selections, we encourage to you order smaller sizes, and then come back for more when you've found your facorite scents and products. If you have any questions, please don't hesitate to contact us.

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DAMAGED PRODUCTS:

If you receive product that has been damaged in transit, and it is obvious that the damages occurred as a result of improper handling by the carrier, as the receiver of such goods, you must file a claim against the carrier.

Read and learn

Posted : 03/31/2010

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Copyright © 2017 Natural Concepts Ltd.

#2 - 555 Adams Road
Kelowna, BC
V1X 7R9

Telephone
778.753.5600

Toll-Free
1.888.338.1062

Email
info@naturalconceptsltd.ca

Monday thru Friday
8am - 4pm